In addition to positioning yourself as a thought leader to clients or others outside of your company, a corporate blog is an invaluable way to communicate your expertise and keep everyone up to date within your company.
The three main attributes of managing client relationships in today's digital age are attitude, communication, and trouble. Navigating each is as important as any other, and when working in harmony, can add serious fortitude to business relationships.
If clients always have the same few comments on all design presentations, maybe we're not doing a good job of educating them.
Recently, I’ve been reading a project manager’s playbook - The Art of Client Service by Robert Solomon. Over this three-part series, I’ll be distilling his most basic concepts down, especially those I have already been applying to my own account management style.
What is Good Customer Service: Understanding Your Clients’ Emotions to Design a Better Customer Experience
You know the phrase, “do what you love and you’ll never work a day in your life?” I’d like to propose a variation... “do what you love, focus on it, get really good at it, and you’ll never work a day in your life.”
When you quote a project, you square away its main objectives and project goals. But what about the details? Digging deeper in that initial phase can improve final product and client relationships.
Hiring should be natural. The right person comes around and seems like the perfect fit. It just so happens you have a position open for them and the prospect is poised for long term growth within the company. Let’s face it, it’s never that easy.