Things Clients Say (And Why They Say Them)
Tuesday May 7th, 2013If clients always have the same few comments on all design presentations, maybe we're not doing a good job of educating them.
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The Art of Client Service: A Three-Part Breakdown
Thursday May 2nd, 2013Recently, I’ve been reading a project manager’s playbook - The Art of Client Service by Robert Solomon. Over this three-part series, I’ll be distilling his most basic concepts down, especially those I have already been applying to my own account management style.
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What is Good Customer Service: Understanding Your Clients’ Emotions to Design a Better Customer Experience
Monday April 30th, 2012Brolik went to SXSW this year, specifically to attend the interactive conference. Colin Shaw, CEO of Beyond Philosophy gave a... View Article
Full StoryLearn To Love What You’re Good At
Wednesday June 22nd, 2011You know the phrase, “do what you love and you’ll never work a day in your life?” I’d like to propose a variation... “do what you love, focus on it, get really good at it, and you’ll never work a day in your life.”
Full StoryBetter Products and Relationships Begin With Better Briefing
Wednesday June 22nd, 2011When you quote a project, you square away its main objectives and project goals. But what about the details? Digging deeper in that initial phase can improve final product and client relationships.
Full StoryAgency Recruitment and Selection: Go With Your Gut
Tuesday May 17th, 2011Hiring should be natural. The right person comes around and seems like the perfect fit. It just so happens you have a position open for them and the prospect is poised for long term growth within the company. Let’s face it, it’s never that easy.
Full StoryPutting it to Practice: Tips on Business Relationship Management
Tuesday September 14th, 2010Has a business relationship ever become tense or soured due to unforeseeable snags in the plan? This tension can be... View Article
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